FAQS

Can I edit an existing order?

To Edit an order please send us an email or message

These supplies will be donated or destroyed unless otherwise notated on your order if we accept those products that are expired.

Not yet, but we’re working on it! Check back for updates.

We currently offer multiple options for payment: ACH bank transfer, Business check or PayPal. In order to use PayPal, you FIRST need to set up a PayPal account at PayPal.com. 

We currently have the highest prices out there, but if you see something different, let us know!

We do not offer a rush payment option. All payments are issued within 2 business day of processing your package. Checks are sent via USPS First Class Mail.

Our reputation is very important to us. We strive to make sure that everyone’s experience with us is positive, and that includes getting paid! Feel free to call us and we’ll address any concerns. A real person will answer!

Yes. Any product that can be purchased over-the-counter at a pharmacy can be legally sold, even if the product was originally obtained by prescription.

We distribute them to people who need the supplies!

Per our Terms and Conditions, supplies that do not meet our standards, will be donated or discarded . We may offer half price for boxes with minor damage that can still be resold. Please refer to the Damage Guidelines within our Terms and Conditions for more details.

Yes you can, but each of our shipping labels is linked to a specific order. Using the correct label ensures that your order can be properly tracked and processed. 

Due to FDA regulations, we cannot accept International products at this time.
We accept the following: Mail Order, Not for Retail Sale, Institutional Use, DME Beneficiaries, Point of Care, Health Plan/Contract. Please see product page for pricing difference.

Any damage resulting from label removal will be assessed based on the extent of the damage. We may offer half the standard rate for such products.

Please ensure your order is shipped within three (3) weeks of receiving your shipping label. Shipping labels that are not used within this timeframe may be canceled.


Once your order is placed, the quoted price is valid for seven (7) days. After this period, pricing may be adjusted to reflect current market conditions, which may result in a difference in the final quoted price. 

NO. Please allow us to remove labels to avoid damage to the box. We remove and destroy all personal information from all incoming products.

We can help! Call us and we’ll help you

We cannot accept test strip boxes designated MEDICARE OR MEDICAID due to FDA regulations. Some CGM products (e.g. Dexcom) also marked “DME Beneficiaries” or “Government Payee” may be accepted. Please refer to individual product pages for specific details.